Note: This entry has been restored from old archives.
BT, oh BT! I called them today, after three redirects to the “right department” the fourth person was able to tell me they have no record me trying to cancel two accounts a month ago. I have arranged cancellation again, effective from today. They said final bills will be in the mail shortly.
Every time I try to get something done with these morons it’s the same damn story. They have no record of previous attempts, the reference numbers I have are meaningless, let’s try it again. Another near-hour of my life consumed by BT!
An attempt to have the lines redirected early in the year was aborted after five calls, several “reference numbers” (one of which I was assured couldn’t possibly be a BT reference number), and almost a full day’s worth of hours. I think I ranted about that at the time.
I don’t understand how a company can be so completely incompetent? It is beyond belief. The individuals I speak to on the phone all seem very friendly and helpful (and often apologetic), I’m always assured that it has been looked after and given one or more reference numbers. Then, it is as if it never happened. Thi is their business service.
Alas, my BT shenanigans are not over for the day. Now I have another account to try and track down, this time Openzone, who’re sending wireless roaming bills to who-knows-where while charging me late fees and not accepting calls. What’s more, the support number listed on their website is a toll-number! Utter bastards! (Yay for SayNoTo0870.com.)